The Case Against ISO 9000
| Author | : | |
| Rating | : | 4.33 (890 Votes) |
| Asin | : | 1860761739 |
| Format Type | : | paperback |
| Number of Pages | : | 270 Pages |
| Publish Date | : | 2017-08-06 |
| Language | : | English |
DESCRIPTION:
In this attack on one of the sacred cows of business today, John Seddon shows how the ISO standards are not only failing to deliver the improved quality they promise, but in most cases are actually damaging the companies that have implemented them. It claims to be a standard for quality management but John Seddon argues it has nothing to do with quality, being based on entirely different theory. In this updated paperback edition, which includes a critical analysis of the new and much-hyped ISO 9000:2000 version of the Standard, Seddon maintains his position that managers should say no to ISO 9000. Organizations register to ISO 9000 because they are obliged to - market-plac
"Seddon on Systems Theory" according to Milton Bulian. ISO 9000 is only one of the many standards overseen by the International Organization for Standardization (ISO), but as the standard for the evaluation of quality management systems, it is being applied today for everything from peanut butter to education. As a Brit, Seddon has witnessed the evolution from the British Standard 5750 to the current ISO 9000 standard and sees beyond the wrapper to the heart of the theory behind the standard. He applies reason and logic with a plethora of examp. A different point of view on ISO 9000 Finally we have a critical point of view on ISO 9000 and many unknown details on its history and development, away from the commercial literature available today. Finally we have the flaws of ISO 9000 clearly presented and involving all of its participants: consultants, auditors and assessors, government institutions, companies and standarisation bodies.Also he introduces systems thinking to manage quality and his systems view of ISO 9000 in the Vanguard Standards, a systems rewrite of ISO . Great alternative view. Seddon's book is great because it introduces the reader to systems thinking and its application to quality management. The Vanguard Standards which is a re-write of the ISO9001 standard using systems thinking is a must read companion. It can be downloaded free.Seddon questions the wisdom of standardising procedures and processes. He gives many many examples of how standardisation in fact leads to customer dissatisfaction. It is more important to understand variation and to structure process